Payment Policy

Last Updated: 2/12/2026

This Payment Policy outlines the terms and conditions governing payments made on SuperBox Store (“we,” “our,” or “us”). By placing an order on our website, you agree to the following terms.

1. Payment Processing

We use trusted third-party payment providers to securely process transactions:

  • Stripe

  • PayPal

All payment information is encrypted and processed directly by these providers. We do not store or have access to your full credit or debit card details.

Payment must be completed in full before orders are processed and shipped.

2. Accepted Payment Methods

Through Stripe and PayPal, we accept:

  • Visa

  • MasterCard

  • American Express

  • UnionPay (if supported)

  • PayPal balance

  • Apple Pay / Google Pay (where available)

  • Other regionally supported methods

Payment method availability may vary depending on your location.

3. Currency

All prices displayed on our website are listed in USD, unless otherwise stated.

For international transactions:

  • Your bank or card issuer may apply currency conversion rates.

  • Additional foreign transaction fees may apply.

  • We are not responsible for exchange rate differences or bank-imposed fees.

4. Taxes, Duties & Import Charges

For international orders:

  • All customs duties, VAT, import taxes, and applicable local charges are included in the product price.

  • Customers will not be required to pay additional import-related fees upon delivery under normal circumstances.

If unexpected charges arise due to incorrect shipping information provided by the customer or local regulatory changes beyond our control, we reserve the right to address such situations on a case-by-case basis.

5. Order Confirmation & Authorization

Once payment is successfully authorized:

  • You will receive an order confirmation email.

  • Orders are processed only after payment approval.

We reserve the right to cancel or refuse any order if:

  • Payment authorization fails

  • The transaction is flagged as high-risk

  • Fraud or unauthorized activity is suspected

6. Fraud Prevention & Verification

To protect customers and prevent fraud, we reserve the right to:

  • Request identity verification

  • Request billing confirmation

  • Cancel suspicious transactions

Failure to provide requested verification may result in order cancellation.

7. Failed or Declined Payments

If your payment is declined:

  • Please verify your billing details.

  • Contact your bank or PayPal if necessary.

  • You may attempt payment again using an alternative method.

Orders will not be shipped until payment is successfully received.

8. Chargebacks & Payment Disputes

If you experience any issue with your order, please contact us at customer@superboxstore.shop before initiating a dispute.

We reserve the right to provide transaction records, delivery confirmation, and tracking details to Stripe, PayPal, and issuing banks in response to chargebacks.

Fraudulent or abusive chargebacks may result in refusal of future service.

9. Refunds

Refunds are processed in accordance with our Refund & Return Policy.

If approved:

  • Refunds will be issued to the original payment method via Stripe or PayPal.

  • Processing time may vary depending on your bank or PayPal.

10. Company Information

Company Name: UNION COMMUNICATION HK

Registered in: Hong Kong

Business Address: Room 1101, Wing Yip Commercial Building,
65-71 Yen Chow Street, Sham Shui Po, Kowloon, Hong Kong.
Phone/WhatsApp number: +60 11-1175 0101
Email: customer@superboxstore.shop

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